Statement Of Business and Initial Disclosure Document

Diamond Insurance Consultants (owned 100% by D S Malone) are independent intermediaries acting independently for you with a number of Insurers, authorised and regulated by the Finacial Services Authority (firms reference 300853 you can check this by telephone 0845 606 1234 or on FSA website www.fsa.gov.uk/register).  We are able to offer all types of general insurance policies and are responsible for our own conduct and the advice given. We hold professional indemnity insurance required by the regulator.

Complaints Procedure: In the event of not being satisfied with your insurance or the service received please refer to Diane Malone or Sue Evans at our Springwell House address in the first instance who will acknowledge receipt of same within 5 working days and will endeavor to resolve or dispute the complaint in writing, within 8 weeks of initial contact. After this period, or if dissatisfied with the resolution offered, as we are members of the Financial Ombudsman Service, you may refer to them at Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR, telephone number 0845 080 1800 who will investigate the dispute on your behalf. You must refer to them within six months. Upon receipt of your complaint we will send a leaflet from the Financial Ombudsman Service fully detailing the procedures. We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered 100% of the claim, without any upper limit.  Further information about the compensation scheme arrangements is available from FSCS. Details of Insurers complaint procedures can be found in your policy documents.

Important Notice: You are reminded that it is essential you provide all material information likely to influence the acceptance and assessment of your insurance at all times of policy duration. If you have any doubts whether a fact is material, it should be disclosed. FAILURE TO DISCLOSE ALL MATERIAL FACTS, OR INACCURACIES OF INFORMATION COULD INVALIDATE YOUR POLICY. UNDER THE ROAD TRAFFIC ACT IT IS AN OFFENCE TO MAKE ANY FALSE STATEMENT OR WITHHOLD ANY MATERIAL INFORMATION FOR THE PURPOSE OF OBTAINING A CERTIFICATE OF INSURANCE. Please note your attention is particularly drawn to the importance of the declaration and signature on the Insurers proposal form. Please check very carefully and advise and queries.

Administration Charges: The following charges may be applied to your policy together with any Insurers premium (dependant on the amount pf premium and commission payable by the insurer.)

  • Mid term adjustments/dishonoured cheque all £10.00 charge.
  • Policy cancellation £15.00 or commission due.  
  • Duplicate or amended documents £10.00.
  • Instalment facilities/credit/debit card charges £5 upto £250 payment, 2% of total payment thereafter.

For the Insurers charges, please refer to their policy booklet.

We must also advise you that all Insurers supply details of motor insurance policies, to a database to which the police and other insurers have access. This helps detect people who break the law by not taking out insurance and Insurers to pursue claims following accidents.

Policy Documentation: TO ENABLE US TO OFFER OUR OWN IN-HOUSE INSTALMENT FACILITY A DECLARATION AS BELOW MUST BE SIGNED AND RETURNED OR THE FULL BALANCE PAYMENT MUST BE MADE IMMEDIATELY TO MAINTAIN COVER. FOR INSTALMENTS VIA THE FINANCE COMPANY, PLEASE REFER TO THEIR DOCUMENTATION.

 I/We hereby understand and authorize Diamond Insurance Consultants to withhold my Certificate of Insurance (but policy and schedule will be released with cover note) until final payment is received and in the event of a cheque being paid to clear the final balance. I/We understand that my documents will be forwarded when the cheque has cleared. In the event of an outstanding balance proof of no claims bonus will be withheld pending settlement in full. TO ENABLE US TO OFFER INSTALLMENT FACILITIES THIS DECLARATION MUST BE SIGNED AND RETURNED OR FULL/BALANCE PAYMENT MADE IMMEDIATELY TO MAINTAIN COVER.

Signed...................................................       Print name..............................................  

Dated.....................................................                        Authorised and regulated by:

Firms reference number 300853